All CollectionsFix a problemFix a problem Self-serve fixes for the most common problems, organized by what you're seeing on screen.By Ryan1 author·16 articlesGet help from CloneableSearch from the bottom-right help control on the web portal. Send a bug or a feature request from there."Error loading jobs" when I import from KatapultYour organization has no working Katapult credential stored; here is where to add or replace it.The import page tells me to use the Chrome extension, but I already have itThis means no model has reached Cloneable yet, not that your extension is missing or broken.My export link does not seem to do anythingIf an export link opens the wrong place or nothing at all, stop and send us exactly what you saw."No line template configured" when I draw a lineAdd a line template to your configuration; this message appears when one has not been set up yet.I changed a guy wire's numbers and confirming did nothingSave your edit using the button inside the guy wire editor; the confirm on the card below it does nothing.Field Efficiency only shows dashesA dash means this fielder has not yet logged 20 objects and 30 minutes on site, not a fault.A configuration will not save (No schema)Select the config, Save Configuration, confirm Success, then fix schema on templates if needed.Deliverable generate or download stuckClear sync, wait through generate progress, then retry PDF / KMZ / GeoJSON / CSV carefully.Export to Katapult stuckClear field sync, wait on Files Still Syncing, then retry Katapult export carefully.Photos will not sync (Image Sync Warning)Clear Image Sync Warning, finish Accept and Finalize, then sync before office delivery.Login, invite, or accessFix email-code login, invites, org/team context, and UtilityScout re-auth.Midspan looks wrongCheck placement, layers, and Orphaned Mid-Span linking before escalating location issues.Job or poles missing after Katapult importCheck Import Status, org/team, layers, and UtilityScout job selection after Katapult import.Job or poles missing after KML importCheck KML import status, Map Types mapping, layers, and UtilityScout job selection.Offline map will not downloadSave a job basemap offline, retry a failed pack, or clear map cache as a last step.
