All CollectionsFix a problemFix a problemOrganised by what you see on screen. Each article ends with exactly what to send us.18 articles"Error loading jobs" when I import from Katapult"Katapult jobs couldn't be loaded." with a Try again button, when you start a job from Katapult.The import page tells me to use the Chrome extension, but I already have itThe import page tells you to use the Chrome extension, and you know you already have it.My export link does not seem to do anythingYou choose the export and nothing happens; a tab opens but it is not Cloneable; or the export seems to succeed and the import page never..."No line template configured" when I draw a lineDrawing a line stops with a message that no line template is configured.I changed a guy wire's numbers and confirming did nothingYou changed a guy wire's numbers, confirmed, and nothing was saved.Field Efficiency only shows dashesRows on the Field Efficiency tab show dashes instead of numbers.A configuration will not save (No schema)You cannot save a configuration, changes vanish after a refresh, or fielders see No schema configured on chip or photo fields in...Deliverable generate or download stuckGenerating a PDF report, KMZ, GeoJSON or CSV ZIP hangs, fails, never downloads, or looks incomplete.Export to Katapult stuckA Katapult export stays pending or failed, unsynced or file counts look wrong, or photos and nodes do not appear in Katapult after export.Photos will not sync (Image Sync Warning)UtilityScout shows Image Sync Warning, a photo will not save, or a photo turns out missing on the phone or the web portal.Login, invite, or accessSomeone cannot sign in, never got an invite or a code, lands in the wrong organization, sees the organization but not the job, or...Midspan looks wrongA midspan marker looks floated or wrong, disappeared after sync, will not export, or its map location looks incorrect.Job or poles missing after Katapult importAfter a Katapult import the map looks empty, poles or spans are missing, the import seems hung, or UtilityScout does not show the job or...Job or poles missing after KML importAfter a KML or KMZ import the map looks empty, poles or spans are missing, the wizard still shows Waiting for Import, or UtilityScout...Offline map will not downloadUtilityScout cannot download a map for offline use, the save fails at any zoom, or the save control is not there.When an export does not finishSome data did not export. Find which objects failed in the Exports view, read Cloneable's own fix, and know what to send us.When UtilityScout asks you to sign in againUtilityScout blocks the screen or shows a slim banner asking you to sign in again.When something goes wrong out in the fieldSafe first checks for what you can see on the phone, and what to send us if they do not fix it.
