Where: Chrome, using the extension on a Katapult page.
When you finish: you have stopped exporting and sent us the four details that identify this.
What you see
You choose the export and nothing happens; a tab opens but it is not Cloneable; or the export seems to succeed and the import page never has your model.
Short answer: contact us with what you see. This is not something to work around, and it is quick for us to identify.
Fix it
Rule out the ordinary cause first: if the import page asks you to use the extension and you have it, nothing has been sent yet. See The import page tells me to use the Chrome extension, but I already have it.
If a tab opens that is not Cloneable, note the address it opened. A screenshot is ideal; the address alone is enough.
Stop exporting. Repeating it does not help, and the exports do not go where you think.
Do not change settings we have not asked you to change; some are for our engineers and can send your export to the wrong address. If you already experimented, say so. It is useful and nobody is in trouble.
If that did not work
Tell us: where the tab went, or that nothing opened; the Katapult address you were working from; whether the extension said Connected; roughly when it started, and whether it ever worked. Send it from Get help from Cloneable.
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