Where: web portal, the Katapult import page.
When you finish: your model is on the import page and you understand why the message appeared.
What you see
The import page tells you to use the Chrome extension, and you know you already have it.
Short answer: the extension is not the problem. The page has nothing it can use: no export has reached it, or the one that did is more than five minutes old and is ignored. All three cases show the same message.
Fix it
Open the model you want in Katapult's Model Editor.
Open the extension and check it says Connected. If it says reconnecting, refresh the Katapult page and reopen it.
Choose Export Full Model.
Work in the Cloneable tab that opens. Do not come back to the import page later or reload it after a break; the export goes stale after five minutes and you get this same screen with nothing said about why. Export again instead.
Already did that? | Check |
Was the right model open? | The extension exports whichever model is open. The wrong one exports perfectly and sends the wrong thing |
Did it say Connected? | If not, the export may not have run. See Add the Cloneable extension to Chrome |
How long ago? | More than five minutes and it is ignored. Export again |
If you cannot use the extension at all, ask us before working around it. Full walkthrough: Send your Katapult model to Cloneable.
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