Use this when UtilityScout cannot download a map for offline use, the offline save fails at any zoom, or you need a working basemap before heading to a site without connectivity. Use Wi-Fi when possible and select the job on the map first, since offline download expects a job with placed objects and the save control may be hidden otherwise.
Download or repair the offline basemap
Confirm you are online (Wi-Fi preferred) before starting the download.
On UtilityScout, select the job on the map.
Tap Save basemap offline under the job selector (or open Map Options → Offline Basemaps → Save basemap offline on the "This job" row).
Watch the percentage. Success shows Basemap saved. Failure shows Retry - tap Retry once after confirming connectivity.
If a pack looks bad, remove it with Remove on the saved basemap confirm, then download again.
If the download keeps failing on low device storage, open Map Options → Offline Basemaps and check the storage bar (it turns orange past 90% of quota). Delete basemaps for jobs you've already finished from the Other saved basemaps list (trash icon) to free space, then retry.
Secondary only, if freeing space that way doesn't help: Settings → Storage → Clear Map Cache (read the warning), then retry Save basemap offline.
If your build is outdated, update UtilityScout from the App Store, then retry. Settings shows the app version; watch for an Update Available alert on login or home when one is offered.
If something goes wrong
Include the Utility Map job link, a screenshot of the error or Retry state, and whether you already cleared map cache. Support may ask for Upload Diagnostic Data. See What to send.
Important: Download still fails on a current build after Remove + retry → Create a ticket.
Next: keep the rest of your work available before you head out of signal. See Work where there is no signal.