Where: UtilityScout, on the phone, Map Options.
When you finish: the job's basemap is saved on the phone before you leave signal.
What you see
UtilityScout cannot download a map for offline use, the save fails at any zoom, or the save control is not there.
Fix it
Get on Wi-Fi if you can.
Select the job on the map. The offline download expects a job with placed objects, and the control can be hidden otherwise.
Tap Save basemap offline under the job selector, or Map Options, Offline Basemaps, then Save basemap offline on the This job row.
Watch the percentage. Basemap saved is success. On Retry, confirm your connection and tap it once.
If a pack looks bad, remove it with Remove on the saved basemap, then download again.
Still failing? | Do this |
Low storage: the bar in Offline Basemaps turns orange past 90% | Delete basemaps for finished jobs from Other saved basemaps (trash icon), then retry |
Still failing after freeing space | Settings, Storage, Clear Map Cache (read the warning), then retry |
Old build | Update UtilityScout from the App Store; watch for the Update Available alert |
If that did not work
Tell us: the Utility Map job link; a screenshot of the error or Retry state; whether you cleared the map cache. Send it from Get help from Cloneable. Escalate when a current build still fails after Remove and retry.
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