Where: UtilityScout, on the phone, before you leave coverage.
When you finish: you know what to download before you go, what still works offline, and what to check when you come back.
The rule: Synced (green) before you go, download before, check Synced after. Everything in between takes care of itself.
Do not sign out or delete the app while the status is Paused or Offline. Captured work is only on the phone until it syncs.
Before you leave coverage
At the yard, on Wi-Fi, open Map Options and download the area you will work. At the edge of coverage it will not work.
Check the pill says Synced. Anything still Syncing or Paused when you lose signal stays that way until you are back in range.
On a new phone or fresh install, do one test measurement while you still have signal. The app fetches part of what it needs for measuring the first time and keeps it; a phone straight out of the box may not have it yet.
What works offline
Works | Does not |
Placing objects, filling in details, taking photos, measuring (after the first-time download above) | Loading a map area you did not download |
Everything is held on the phone until there is a connection | Opening a job you had not loaded before you left |
When you come back
The app sends what it holds as soon as it can, unless syncing is paused. Pausing survives closing the app, and coming back into coverage does not turn it back on.
If the pill says Paused, turn syncing back on. Wait for Synced.
Open UtilityScout once you have a connection and leave it open; the phone cannot finish large photo uploads in the background. A lock-screen notice about files waiting to sync is this same reminder. See Check that your work is syncing.
Clearing downloads: removing a downloaded area may happen immediately with no confirmation. Read what you remove before you tap. With no signal, you cannot get it back until you have a connection.
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