Where: UtilityScout, on the phone, the status pill top-left of the map.
When you finish: you can read the sync pill, know what the switch beside it does, and know the one rule: never sign out or delete the app while work is unsent.
The rule. Check the pill says Synced before you leave a job and before you drive out of coverage. Never sign out of UtilityScout or delete it while it says Paused or Offline: unsent work is only on the phone, and either action can lose it.
After you tap Finalize, the app shows Saving measurement…. Back on the map, the pill shows Syncing, then Synced.
What the status pill means
The pill sits in the top-left of the map. While you have a connection it syncs both ways on its own, sending what you captured and pulling any configuration updates. It flips between Syncing and Synced constantly as you work; that is normal.
Pill says | Dot | It means | What to do |
Syncing | Orange | Sending your work now | Nothing. Wait for Synced. |
Synced | Green | Everything you captured has landed | You are safe to leave coverage or finish. |
Offline | Gray | No connection to send over | Keep working. Get back into signal before you finish. |
Paused | Yellow | You switched syncing off | Turn the switch back on, then wait for Synced. |
Error | Red | Sending failed | Report it. Do not try to clear it yourself. |
Tap the pill to sync now. That is the first thing to try when it looks stuck.
The switch beside the pill
It turns sending off. Nothing on screen warns you, and it stays off after you close and reopen the app.
While it is off, tapping the pill does nothing.
Some fielders switch it off on a heavy day to save battery. That is a choice, not a requirement. Leaving it on means the office sees your work as you go.
If you do switch it off, switch it back on once you have Wi-Fi or a strong signal, and wait for Synced before you finish.
If it stays on Syncing
Check you actually have a connection.
Check the switch beside the pill is on.
Tap the pill to push it.
Give it a minute. Photos are much larger than measurements and take longer.
Get somewhere with a decent connection and leave the app open on the job.
Do not delete the app or sign out to fix it. If it still will not clear, tell us before wiping anything. See When something goes wrong out in the field.
If your lock screen says work is waiting to sync
After you leave UtilityScout, the phone may show a notice. It means unsent work is still on the phone; it is not a sign-in problem. Apple does not upload large files while the app is in the background, so open UtilityScout and leave it open until the pill says Synced.
Notice | What to do |
Files Waiting to Sync | Open the app and leave it open on the job until Synced. |
Data Changes Waiting to Sync | Same: open the app and wait for Synced. |
Sync Incomplete | Same: open the app and wait for Synced. |
Sync Paused | Turn the sync switch back on, then leave the app open. |
Signed out | Different problem. See When UtilityScout asks you to sign in again. |
Two people on the same pole
Do not both measure the same pole. The later measurement overwrites the earlier one.
Split the work instead: one fills in details, the other takes photos. Both parts merge after both phones sync.
Do not both take the same kind of photo. Two pole-tag photos become two pole tags.
If you both fill in the same field, the later save wins.
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