Where: UtilityScout, on the phone.
When you finish: you are back in the job, your work is still on the phone, and the status says Synced.
What you see
UtilityScout blocks the screen or shows a slim banner asking you to sign in again. Your session expired.
Your work is safe. The lock is a sign-in gate. It does not erase poles, photos or measurements on the device, and it does not clear the app's cache. Deleting or reinstalling the app will not fix it and can lose unsent work.
You see | It means | Do this |
Full-screen lock: You've been signed out. Your session expired. Your data is safe and saved on this device. | No step was running when the session ended | Tap Re-authenticate, enter email and code |
Slim banner: Signed out, finish and tap Done, then sign in | A step was running and the app cannot lock over it yet | Finish the step, tap Done, then tap Sign in |
Signing you back in… | It is working | Wait until you are back in the job |
Log out | A separate choice that opens the normal logout confirmation | Only when you mean to leave the account. Prefer Re-authenticate while you have unsent work |
Fix it
Finish the current step if the slim banner is showing, and tap Done.
Tap Re-authenticate or Sign in, and enter your email and the code.
Wait through Signing you back in.
Before you leave coverage, wait for the status to say Synced. See Check that your work is syncing.
If re-authentication itself fails with a brief red message, try again. If it keeps failing, an admin may have ended your session; contact us.
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