Where: UtilityScout, on the phone.
When you finish: you are signed in to the right organization, the first sync has finished, and you have a job open on the map.
Two emails, not one
From | What it is for | |
Invitation | cloneable.ai | Tells you your account exists. It does not contain a code. |
6-digit sign-in code | Our sign-in provider, from its own domain | Arrives after you type your email into the app. Good for two weeks before the app asks again. |
Corporate spam filters, Outlook especially, block these. Check spam and junk first. Allowlisting cloneable.ai alone does not let the code through because it comes from a different sender; ask us and we will give your email administrator both senders.
Sign in
Open UtilityScout and enter your email.
Enter the 6-digit code from the email.
If you work across more than one organization, check you are in the right one.
There are no passwords. Once your account exists you sign in with the code, and your session lasts two weeks.
Wait out the first sync
The first time you open the app, and sometimes after a long gap, UtilityScout pulls down your organization's work before it can show you anything. You cannot skip it and there is no dismiss button; working from half-synced data would be worse than waiting. Do it on Wi-Fi, not at the first pole.
Pick your job
Choose the job from the list. Each shows its status.
Everything you do afterwards happens inside that job. If the map looks empty or shows the wrong area, the job is the first thing to check.
You land on the map. There is no list of workflows to choose from; the map is where the work happens.
Before you leave coverage, check that your work is syncing.
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