Where: UtilityScout, on the phone or the web map, when you draw a line.
When you finish: you know why the message appeared and who fixes it.
What you see
Drawing a line stops with a message that no line template is configured.
On screen: Pick a span or custom line template from the toolbar options first.
Short answer: your configuration does not have a line type for what you are drawing. A gap in setup, not a fault, and not something to fix from the field.
Why it happens
Someone built the configuration quickly and left line templates for later.
You need a kind of line that is not a span, such as a guy run or a cable, and the setup does not include it.
Fix it
Tell your admin what you wanted to draw, in your own words (a span between two poles, a down guy, a cable), and which job you were in.
The admin adds it in the configuration: set the span template, or add a custom line type. See Set up your configuration, stage by stage.
Reopen the job and try again.
Configuration from a Katapult import? The template pickers are hidden on that stage, so an admin cannot add a new span or custom line template there. Ask us; we make that change for you.
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