Where: web portal, Exports on the dashboard.
When you finish: you know which objects failed, what Cloneable says to do about each, and what to send us if that does not resolve it.
What you see
Data did not make it out. The Exports view lists issues, and the counts on your dashboard do not match it.
Cloneable calls these issues, not errors. Same thing; that is the word to look for.
Fix it
Open Exports from your dashboard and work from the list of issues, not the summary counts. The counts cover seven days; the list does not, so they can honestly disagree.
Open an issue. Read what happened and what you can do first; they are Cloneable's own account and fix, and more specific than any guide. The raw message and logs underneath are for us.
Do what it says. If that does not resolve it, contact us rather than retrying.
Narrow a long list: filter by job, sort newest or oldest, or search by the object's reference. Search matches the reference only, not job names or error words.
Copy the object reference from the issue. It identifies exactly which object failed, and it is the single most useful thing to send us.
Mark resolved when done.
About the list | Detail |
The count | Counts outstanding issues by default; switches to everything once you include resolved. Say which you mean when quoting a figure |
An empty list | No outstanding issues. Turn on Show resolved before concluding nothing ever failed. Empty even then, with data missing: the export did not fail, so check the data was there to export. See Review what your crews captured |
If that did not work
Tell us: the object reference from the issue; what the what-happened section said; which job; whether this export used to work. Send it from Get help from Cloneable.
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