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Export to Katapult stuck

Clear field sync, wait on Files Still Syncing, then retry Katapult export carefully.

Written by Ryan Miller

Use this when a Katapult export stays pending or failed for a long time, unsynced or file counts look wrong, or photos and nodes do not appear in Katapult after export. Clear UtilityScout sync first and treat Files Still Syncing as a hard stop, retry carefully with Export Updates before any Force Export, and stick to one careful recovery path instead of spamming full-job retries.

Clear sync and retry the export

  1. On UtilityScout, open Settings → Sync Status. Wait until pending uploads clear. If files failed, try Force File Sync.

  2. On Utility Map, select the job. Confirm export status is not still showing a high unsynced count for that job.

  3. Click toolbar Export Data. When sync is clear, choose Export to Katapult, confirm, and watch status on the map overlay or Dashboard Exports.

  4. If a single object failed: select it → History → Exports → Export Data → try Export Updates first.

Important: If you see Files Still Syncing, stop. Do not push to Katapult until field sync is clear.

Important: Use Force Export All only when updates are not enough and your team accepts “may create duplicates.” Do not force-export the whole job repeatedly.

Tip: Prefer wait + Force File Sync over Clear Sync Errors. Use Clear Sync Errors only as a last resort when the UI shows sync errors and your team accepts the on-screen warning.

If something goes wrong

  • Export remains failed or stuck after field sync is clear and one careful retry → escalate (below).

  • Unsynced counts keep disagreeing with what fielders see after Force File Sync → escalate the same way.

  • Katapult is missing photos or nodes after a reported success → escalate; do not keep force-exporting.

  • Exports look stuck across a whole job or several jobs at once, not just one object → this may be a pipeline-wide issue rather than a single stuck export. Check When an export does not finish for the broader picture, and contact support if the pattern holds.

Important: Still stuck with sync clear? Create a ticket with the Utility Map job link, object link, a screenshot of unsynced count or export status, and whether you tried Export Updates vs Force Export All.

Next: when sync is clear, export the job to Katapult. See Export your data.

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