Where: UtilityScout, on the phone and the web Utility Map.
When you finish: you know whether the midspan is misplaced, hidden, or orphaned, and what to send if it is a product problem.
What you see
A midspan marker looks floated or wrong, disappeared after sync, will not export, or its map location looks incorrect.
You can move a midspan on the web map. Drag it along its span or line to where it belongs, then let go. Press Esc to cancel. Check layers and the span link first, before you call it drift. If it placed correctly but stays wrong or vanishes after sync with sync already clear, it is a product issue; escalate rather than retrying.
Fix it
On the phone, confirm the midspan still exists for that pole or span.
Check Map Layers on the phone and Layers on the web before calling it data loss.
If it never placed: re-enter the midspan stage, steady the camera from about 5 to 10 feet, then Place Marker and Continue. If Place Marker stays grey, the app cannot find the ground under the dot: move closer and aim the dot at the ground target. Avoid Reset unless you mean to clear the work. Watch 0:52
On the web Utility Map, select the job, find the midspan, and copy the object URL.
If the object shows the Orphaned Mid-Span banner, click Select on Map and re-link it to its span before treating it as drift.
Use Force Export All only when process or support asks for a full push. It may create duplicates.
For the full Standard capture, including where to stand when buildings block a straight-on photo, see Standard Accuracy: measure a midspan and a pole.
If that did not work
Tell us: the Utility Map job link and the midspan object link; screenshots from UtilityScout and the portal; whether Orphaned Mid-Span appeared. Send it from Get help from Cloneable. Wrong place or vanished after sync, with sync clear: create a ticket. Do not keep retrying placement as a substitute for a fix.
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