Where: UtilityScout, on the phone, then the web portal to confirm.
When you finish: the photo is accepted, finalized, synced, and visible on the web portal.
What you see
UtilityScout shows Image Sync Warning, a photo will not save, or a photo turns out missing later on the phone, the web portal, or after delivery.
Treat the warning as a sign the photo may not be saved yet, not something to dismiss and forget. Stay on a stable connection and keep UtilityScout in the foreground until the photo sheet finishes saving.
Fix it
If the warning appears, tap OK so you are not stuck on the overlay.
Open Settings, then Sync Status. Wait for pending uploads. If needed, tap Force File Sync.
Confirm the photo was accepted, not only captured: Accept after Capture Photo, then Continue when the required photos are done.
Finish with Finalize. If a spinner shows, wait. Do not force-quit or switch apps mid-save.
Recapture only after the sync backlog drops; do not start a large new burst on top of hundreds of pending items.
On the web portal, open the same job on Utility Map, select the pole or midspan, and check the photo is there. A phone thumbnail does not always mean the photo is in the cloud.
If that did not work
Tell us: the Utility Map job link and object link; a screenshot of the warning or the missing photo; whether Sync Status was clear. Send it from Get help from Cloneable. If we ask, open Settings and tap Upload Diagnostic Data, and leave that screen open until it finishes. Escalate when photos stay missing on the portal after sync is clear, or the warning repeats on many poles.
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