Where: web portal, Export on a job.
When you finish: the PDF, KMZ, GeoJSON or CSV downloads complete, or you know exactly what to send us.
What you see
Generating a PDF report, KMZ, GeoJSON or CSV ZIP hangs, fails, never downloads, or looks incomplete.
Files Still Syncing is a hard stop, even if the interface lets you click through. Do not generate a deliverable that includes photos until field sync is clear.
Fix it
Ask fielders to open UtilityScout on a stable connection and wait until Sync Status shows no pending uploads; Force File Sync if needed.
Choose the deliverable: Generate PDF Report, Export to KMZ, Export to GeoJSON, or Export to CSV (ZIP).
In the options, select at least one data type (PDF), set a document name (KMZ), or tick the types to include (CSV). A disabled export button usually means a required option is empty.
Start it and leave the progress dialog open through Preparing, Generating and Finalizing. Do not close the tab.
When it shows success, confirm the file downloaded. If the browser blocked it, allow the download and try once more.
On Export Failed or Export Issue, read the message, fix the options, retry once. A second failure with sync clear: stop and escalate.
A GeoJSON export can report success and still be short: objects with no usable location are left out on purpose and the message tells you how many. Check those objects have a location before treating the file as complete.
If that did not work
Tell us: the Utility Map job link; which format you chose; a screenshot of the progress or error; what you already tried, including the browser if the download never appeared. Send it from Get help from Cloneable.
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