Where: web portal, the pole inspection view.
When you finish: you know which of the three web modes to use, how to check the photo actually uploaded first, and when the honest answer is a fresh capture in the field.
Use this when the inspection view cannot line up a measurement, shows standard placement, or needs a new calibration. A missing measurement line is not proof the photo is gone.
1. Open inspection from the map
Open Utility Map, select the job, then the pole.
Stay on the Data tab.
Choose Measure Utility Pole.
Do not use the Photos tab to find the measurement picture; it can say there are none when Data and inspection both show captures. After a fielder syncs a new capture, reopen inspection from the map, not from a saved link.
2. Check the files arrived before you change anything
In inspection, open the History tab and look at Files.
Files says | It means | Do this |
Photo and Calibration data present | Healthy | Carry on |
Not uploaded by fielder | A file ID exists but the crew never finished sending it | Ask the fielder to open UtilityScout on the job and wait for Synced, then reload inspection |
Photo not uploaded by fielder, or Photo upload incomplete on the canvas | Same problem, for the picture itself | Same fix. If still missing after a real sync, send us the object reference |
3. Pick the right mode
There is no button labelled Re-measure. Each mode has its own exit; finish the one you open before you leave the page. The page's Save changes can stay disabled while a mode is open.
Mode | Does | Exit |
Re-calibrate | Places the scale targets again in four steps: Targets, Tilt, Top/Bottom, Save. A midspan skips Tilt, so it is three steps and the last one is Ground. Put the crosshairs on the target centres, bottom marker on the bottom target, or use Auto-detect first | Save on step 4, or Cancel. Calibrate only finishes step 1 |
Update pole top and bottom, in Fix measurement | Moves the yellow handles at the pole top and ground line. Re-calibrate and the circumference Measure stay disabled meanwhile | The mode's own Save, or Cancel |
Measure (ground line circumference), on the Measure tab | A horizontal measure near the ground line; the overlay shows circumference, diameter, height above ground line and estimated class | Done measuring, which is not a save |
Fix measurement, with Re-calibrate ringed.
Re-calibrate from start to finish: Targets, Tilt, Top/Bottom, Save.
Re-calibrate, step 1 Targets, with Auto-detect ringed.
Re-calibrate, step 3 Top/Bottom, then Next (ringed).
Re-calibrate, step 4: Save (ringed) finishes the mode.
When the web cannot recover the photo
You see | Cause | Do this |
Banner: could not line up the detected pole | Inspection is using standard placement; attachments snap flat to the measure line | Try Reprocess pole once; if nothing usable, a fresh field capture |
Re-calibrate disabled, with a tip | AR capture, or no high-accuracy metadata; cannot be re-solved on the web | Fresh field capture |
Re-calibrate disabled, no tip | You are in another mode | Come out of it |
In the field, the crew selects the pole and uses Re-measure (or Measure if it was never measured). See Measure a pole. Incomplete uploads break exports as well as inspection; see When an export does not finish.
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