Where: the sign-in screen, then web portal Settings.
When you finish: your profile is filled in and you know how signing in works, so a missing code email does not stop your day.
Signing in: there is no password
Cloneable signs you in with a one-time code sent to your email. Nothing to remember, nothing to reset. If you cannot get in, it is almost never a forgotten password.
If you cannot get in | What to do |
The code has not arrived | Wait a minute and check spam or junk. Then use Resend code. |
You work across more than one organization | Check you are signing in to the right one. |
Your access was removed | Ask an administrator to check you are still active in the roster. |
A second code never arrives | The email is not reaching you. Contact us and we will get you back in. |
Fill in your profile
Open your settings. You land on your profile.
Enter your name. Until you do, colleagues see an unnamed entry in the roster.
Check your email address.
Add your phone number. Admins can filter the roster for people missing one, so a blank shows up as something to chase.
Tap Save. It stays greyed out until every field is valid; a field marked in red is why.
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